We opted for the exclusive club area when we booked, and we were not disappointed, on arrival we were greeted with sparkling wine and fresh towels, we were then taken to the club to be checked in while the porter collected our luggage.
The room was fantastic! We had 2 jacuzzis, one of which was on the balcony, we had fresh flowers, fruit and a bottle of bubbly awaiting us. We ordered room service and slept off the jetlag in a super king-sized bed.
I have no complaints about this fantastic hotel, the staff are very hardworking and do all they can to ensure that you have the best time – they also recommended the atv tour cozumel near PV.
We had a special meal on the beach arranged, but unfortunately, the thunderstorm meant that we had to go indoors. We ended up having lunch in Toscana and Phillipe was our waiter on the night, he ensured that we were really looked after, so much so that we went there to dine the following evening. Thank you, Philippe!
Special thanks go to the concierge and bar staff at the club section, Francisco, Luis, Moses, Amable, and Erika, all of whom made our experience so much better.
This was our first experience in Mexico, and it was terrific. The hotel is incredibly well looked after and is really well spread out. There was no real reason to leave the resort minus a few day trips. The staff made us feel very welcome from the moment we arrived at the moment we left – particularly Rosalinda and Francisco who entertained us by the pool day after day.
Nothing was too much to ask, and they even organized a pleasant birthday surprise for us. The selection of food available was great, and we didn’t have a bad meal. There are lots to choose from, which meant we only ate at the same restaurant if we wanted to! The pool was immaculate and well kept. Amazing place.